Need help with Depth, billing, privacy, or a published summary? Send a note to support@microfalls.com. A little context goes a long way, so include the page URL, your browser, and what you expected to happen.
Email support@microfalls.com for account help, billing questions, privacy requests, bug reports, and anything that does not fit neatly elsewhere.
01What to include
For the fastest answer, include the exact URL where the issue happened, a short description of the problem, and whether you are using Depth Hosted or bring-your-own-key mode.
- For billing issues, include the email address used at checkout. Do not send card numbers.
- For extension bugs, include your Chrome version and the article URL, if you can share it.
- For generated output issues, include the shared summary URL or a screenshot of the panel.
02Billing and account help
If you need help with a Pro subscription, an invoice, cancellation, or account deletion, email support@microfalls.com. Stripe handles payment details directly, so Depth support can help locate billing records but cannot view full card numbers.
03Privacy and deletion requests
Privacy questions and deletion requests also go to support@microfalls.com. The Privacy Policy explains what stays on your device, what Depth Hosted keeps temporarily, and how hosted account deletion works.
04Published summaries and content reports
If a public summary on /community or /s/<slug> looks wrong,
use the in-page Report link when available. For copyright notices, use the process described
on the DMCA page so the request includes the details required by law.
05Technical issues and source code
Depth is open source. If your question is about code, integration details, or a reproducible bug, you can email support or open an issue on the Depth GitHub repository.